Note: Normally, full payment is required prior to shipment of any products. Quotes are free! We have a machine shop. If you need anything special, just let us know, we may be able to help..
Freight Damage: It doesn't happen often, but it happens. If you recorded the damage on the delivery receipt, at the time of delivery, fax a copy of that receipt to us. We will provide replacement products and file a damage claim with the carrier.
If you didn't record the damage on the delivery receipt, at the time of delivery, then you will have to file a claim with the freight company, and we can provide replacement products if pre-paid by you.
Moral: Always note any damage at the time of delivery, and contact us for help. Do not let any "slick" truck driver talk you into anything less than a full acknowledgement of the damage. And make sure the damage is written on the delivery receipt, in full view of that driver. The driver needs to sign next to your signature. Doing this right will save alot of headaches later
Refunds are available for popular sized panels such as standard non ballistic 48"x72", panels as long as product is returned in original good condition within 30 days of being received. Custom ballistic or unusual sizes, and Supersize panel sales are final. We do not cover or refund shipping charges. If your order is cancelled prior to shipment, there will be a 50%-100% restocking fee depending upon our costs invested in your order. Manufacturing panels takes labor and raw materials and is expensive for us. Please be certain and committed prior to ordering. Typical lead times can range from 2 to 8 weeks or longer depending upon our workload and arrival of raw materials from vendors. Please understand that discussions of lead times are only a rough guess. We cannot make any promises or guarantees regarding lead times. All we can guarantee is that we will ship when job is done.